Where To Buy

SPY VIDEO CAR POLICY

Security updates, firmware support, and responsible vulnerability disclosure for the Spy Video Car.

Vulnerability Disclosure Policy

We have established a public security vulnerability disclosure and feedback mechanism for our Spy Video Car products equipped with Wi-Fi cameras. We welcome security researchers and users to responsibly report vulnerabilities related to device security, wireless communication, camera functionality, data privacy, Wi-Fi connectivity, and companion software.

All reports are reviewed, assessed, and addressed by our technical team. Our goal is to continuously improve product security, protect user privacy, and ensure compliance with industry best practices.

Scope

Contact Information

Email info@spyxhq.com
Phone +852 3105 2282
Address

Room 222, 1/F, Fonda Industrial Building, 37-39 Au Pui Wan Street, Fo Tan, N.T., Hong Kong

Required Submission Details

Response Timeline

  1. Reports will be acknowledged within 7 business days.
  2. Vulnerabilities will be verified, assessed, and a formal response provided within 9 business days.
  3. After a confirmed fix, updated firmware or software will be released within 9 business days whenever possible.
  4. Reporters will receive updates at major milestones within 5 business days.
  5. Firmware and application updates will remain version-compatible for the corresponding product model.

Submission Rules

  1. Reports must be submitted in good faith for security research purposes only.
  2. False, duplicate, misleading, or non-security reports will not be accepted.
  3. Do not publicly disclose vulnerability details before an official fix has been released.
  4. Destructive testing, unauthorized access, or illegal intrusion attempts are strictly prohibited.
  5. SpyX is committed to working collaboratively with responsible security researchers throughout the disclosure process.

Product Support Information

Product Name Spy Video Car
Product Model #10556
Release Date January 1, 2025
Firmware Version Wi-Fi Version: B8.2220.HOTO7.KADINGCAR
Support End Date January 10, 2028